Privacy Policy

At The CS Method we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data in accordance with the Privacy Act 1988, the Australian Privacy Principles and, where applicable, the General Data Protection Regulation.

Information We Collect

We may collect the following types of personal information when you engage with our services, website or communication channels:

Personal details: Name, address, phone number, email address, date of birth.

Payment details: Billing information, payment method, transaction history.

Health information: Medical history, current health conditions, dietary preferences, lifestyle information and goals (provided voluntarily for coaching purposes).

Technical data: IP address, browser type, device information and cookies when you use our website.

How We Collect Your Information

We may collect your information directly from you when you:

Complete intake forms, questionnaires or assessments.

Make a purchase through our Wix checkout, Newie store or other platforms.

Communicate with us via email, social media or messaging platforms.

Use our website (cookies and analytics).

Why We Collect Your Information

We collect and use your information for the following purposes:

To deliver our coaching programs and services.
To personalise your plans and recommendations.
To process payments and manage subscriptions.
To communicate with you regarding your services, updates and resources.
To send you marketing emails (if you have opted in).
To improve our website, services and client experience.
To comply with legal and regulatory obligations.

Sensitive Information

Health information is considered sensitive information under Australian law. We only collect this information with your consent and for the purpose of providing tailored coaching. You may refuse to provide this information, but it may affect our ability to deliver certain services.

Storing and Protecting Your Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information is stored securely in password protected systems and platforms.

Sharing Your Information

We do not share your personal information.
We may share it only with:

Service providers to deliver our services.
Legal authorities if required by law.
Health professionals only with your explicit consent.

International Transfers

Some service providers we use may store data on servers outside Australia. By using our services, you consent to the transfer of your information to these providers, who are required to maintain adequate data protection standards.

Cookies and Website Tracking

We use cookies and similar technologies to improve your browsing experience, analyse traffic and personalise content. You can disable cookies in your browser settings, but this may affect website functionality.

Your Rights

Under Australian law (and GDPR if applicable), you have the right to:

Access the personal information we hold about you.
Request corrections to your information.
Withdraw consent to processing (where applicable).
Request deletion of your data (subject to legal requirements).
Opt out of marketing communications at any time.

Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations and resolve disputes. Health information will be deleted upon request unless retention is required by law.

Third Party Links

Our website may contain links to third party sites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available.

If you have any questions about our Privacy Policy please contact us at:

📩Chloe@thecsmethod.com